Your data controls

How: email tillysourcing@gmail.com from the address on the store, or from any address at your company's own domain, with the store address.

What happens: we remove the brand, the products, the generated photography and your original logo file, and we release the subdomain so it stops resolving. Orders that have already shipped are kept for as long as tax and consumer law require, and no longer.

How long: same week, and we reply to confirm it is done rather than leaving you to check.

Your orders are already downloadable as CSV from your own dashboard, without asking us and without waiting. Everything else — the brand record, the logo file as you uploaded it, the four generated photographs at full resolution — we send within seven days of an email to the same address.

We can unpublish a store without deleting its order history, so you can still fulfil and refund what is outstanding while the storefront is gone. Ask for this one specifically, because the default for "take it down" is the full delete above.

Order notifications are the only thing we send a store owner, and turning them off is a reply to one. We do not run a marketing list off store owners, so there is no newsletter to unsubscribe from and no drip sequence behind the signup.

Your mark goes to OpenAI's image API to make your four product photographs. That is the only place it goes and the only thing it is used for.

• We do not train any model on your logo, your store, or your buyers' details.
• We do not sell any of it, to anyone, at any tier.
• We do not use your store or your mark in our own marketing without asking first.

Your name, email and shipping address go to exactly two places: the person embroidering the piece, and the carrier. Your card details never touch our servers — Stripe holds them and we store an identifier, never a number.

To have your buyer record deleted, email tillysourcing@gmail.com with the order number. If the parcel has not shipped we can also just cancel and refund it.